Skydiving Gear – Frequently Asked Questions
Find answers to common questions about ordering skydiving gear and equipment from Jedi Gear Store. We supply equipment from leading skydiving manufacturers to customers throughout the UK and internationally.
Need Help Before Ordering?
If you are unsure about sizing, compatibility or which product suits your requirements, please contact Jedi Gear Store before ordering. We are happy to help with product information and equipment options.
Ordering Skydiving Equipment
What Skydiving Gear Can I Order From Jedi Gear Store?
Jedi Gear Store supplies a wide range of specialist skydiving equipment from established manufacturers.
Our range includes helmets, altimeters, audible altimeters, canopies, parachute containers, AADs, wingsuits, tracking suits, goggles and other skydiving accessories.
Browse the Jedi Gear Store to see our current range.
Can You Help Me Choose the Right Skydiving Equipment?
Yes. We can help with product information, sizing and available manufacturer options.
Skydiving equipment can vary according to experience, discipline and intended use. If you are unsure, contact us before placing your order.
Do You Sell Complete Parachute Systems?
Yes. Jedi Gear Store can help customers source the main components required for a complete sport parachute system.
This can include a harness and container, main canopy, reserve parachute and Automatic Activation Device (AAD).
Equipment compatibility must always follow the relevant manufacturers' guidance and appropriate rigger advice.
Can I Order a Custom Parachute Container?
Yes. Many container manufacturers offer custom configurations, colours and optional extras.
We can help you understand the available manufacturer options and place your order with the relevant manufacturer.
Can I Choose Custom Colours?
Many skydiving products offer manufacturer colour choices or custom colour schemes.
Available options depend on the individual product and manufacturer. We can help confirm the current options before you order.
Do You Keep Skydiving Gear in Stock?
We keep selected products in stock where possible. Other equipment may need to be ordered directly from the manufacturer.
Contact Jedi Gear Store if you would like to check current availability before ordering.
Lead Times & Payment
How Long Does New Skydiving Equipment Take?
Lead times vary between manufacturers and products.
Stock equipment may be available quickly. Custom or made-to-order equipment normally takes longer because the manufacturer must produce it to the chosen specification.
We can provide the latest available lead-time information when you order.
Are Manufacturer Lead Times Guaranteed?
No. Manufacturer lead times are estimates and can change because of production schedules, demand, shipping or other circumstances outside our control.
We will provide the latest information available when you place your order.
Do I Have to Pay in Full When Ordering?
Payment requirements depend on the product and the type of order.
Custom and special-order equipment may require payment before we place the order with the manufacturer. We will confirm the payment requirements before processing your order.
Can I Change My Order After It Has Been Placed?
Contact us immediately if you need to change an order.
Once a manufacturer has accepted or started a custom order, changes may not be possible. Additional charges may also apply.
Canopies, Containers & Equipment Compatibility
Can Jedi Gear Store Help With Canopy or Container Sizing?
We can provide manufacturer information about available canopy and container sizes.
Final equipment compatibility should follow the relevant manufacturer's current guidance and, where appropriate, advice from a qualified parachute rigger.
Will a Particular Canopy Fit My Container?
Canopy fit depends on several factors, including the container model and size, canopy model, canopy size and pack volume.
Never assume that two canopies with the same labelled size will pack identically. Check the current container and canopy manufacturer's guidance before use.
Do You Sell AADs and Reserve Parachutes?
Yes. Jedi Gear Store supplies Automatic Activation Devices and reserve parachutes from specialist manufacturers.
Installation, compatibility and maintenance should always follow the manufacturer's current requirements.
Can You Help Check Equipment Compatibility?
We can provide current product and manufacturer information to help you understand available equipment combinations.
For safety-critical compatibility, installation or rigging decisions, always follow manufacturer guidance and seek advice from an appropriately qualified rigger.
UK Delivery & International Orders
Do You Ship Skydiving Gear Throughout the UK?
Yes. Jedi Gear Store supplies skydiving equipment to customers throughout the UK.
Delivery charges depend on the product, parcel size, weight and delivery service.
Do You Ship Skydiving Equipment Internationally?
Yes. We can ship many products internationally, subject to manufacturer restrictions and carrier requirements.
Contact us if you would like a shipping quotation for an international order.
Who Pays Customs and Import Charges?
International customers are normally responsible for any customs duties, taxes, import charges or local handling fees applied in the destination country.
These charges are separate from the product and shipping costs unless we specifically state otherwise.
Can Customs Delay My Order?
Yes. International parcels can occasionally experience delays during customs processing.
Customs authorities and carriers control these processes, so clearance times remain outside our direct control.
Returns, Faults & Warranty
Can I Cancel or Return Skydiving Equipment?
Return and cancellation rights depend on the type of product, how it was ordered and whether it was made or configured specifically for you.
Contact Jedi Gear Store before returning any item so we can provide the correct return information.
Can I Return Custom or Special-Order Equipment?
Custom, personalised or special-order equipment may have different cancellation and return conditions from standard stock products.
We will explain any relevant conditions before accepting a custom or special order.
What If My Equipment Develops a Fault?
Contact Jedi Gear Store as soon as possible and provide the product details, order information and a clear description of the issue.
We can then advise on the appropriate next step and, where necessary, communicate with the manufacturer.
Are Manufacturer Warranties Available?
Warranty terms vary between manufacturers and products. Any applicable manufacturer warranty remains subject to the manufacturer's current terms and conditions.
Contact us if you need help with a warranty query relating to equipment purchased through Jedi Gear Store.
Jedi Gear Store & Jedi Airwear
What Is Jedi Gear Store?
Jedi Gear Store is our specialist skydiving equipment store. We supply products from established skydiving manufacturers and brands.
This includes helmets, altimeters, canopies, containers, AADs, wingsuits and other skydiving equipment.
What Is Jedi Airwear?
Jedi Airwear is our UK made-to-measure skydiving suit brand.
Jedi Airwear designs and manufactures custom skydiving suits for disciplines including freefly, formation skydiving, tracking and other applications.
View our custom skydiving suits for more information.
Need Help With Skydiving Equipment?
If you cannot find the answer you need, contact Jedi Gear Store. We can help with product information, availability, manufacturer options and ordering.
Contact Jedi Gear Store